Frequently asked questions

Payments, Cancellations & Refunds

Due to the nature of our business, custom order cancellations must be made no less than 1 week prior to your date. Cancellations on standard orders must be made no less than 2 days prior to you date. However, refunds will not be given on orders canceled after these timeframes have passed. Payments ~ Payment methods outside of our website must be discussed and cleared with staff prior to sending. Thank you We make every effort to produce a product that we would be proud to serve to our own familiy. If you are not happy with our product, contact us immediately upon receipt of your order. And, we will do our best to resolve the issue. We are not responsible for issues that occur after delivery, pickup or during shipping.



How far in advance should I place an order?

The earlier the better, we suggest 2-3 weeks for custom orders and 1-2 weeks for regular orders. We suggest 3-4 weeks in advance for large or wholesale orders. Please contact us for quotes on custom orders and shipping. RUSH orders - Give us a call to or send us an email as soon as apossible to check on availability. A rush fee will incure depending on size and the details of your order. You may also contact us at, sweetdreamerydesserts@gmail.com.



Can we stop by for a visit?

We do not currently have a brick & mortar location.



Cake servings - How many people will your cake feed?

Our classic style layer cakes includes 2 cake layers. High stacked cakes are available. How do we cut our cakes to feed so many guests? We cut our round cakes into quarters then, lay each quarter flat. We, then slice the portion that has been laid out into slices left to right into rectangles. Slice as if you're slicing a sheet cake. 6" feeds 6-8 8" feeds 12-14 10" feeds 25-35 12" feeds 40-50



Allergy Disclaimer

Allergy statement: Our menu items may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS, and MILK. While we take precautions to avoid cross contamination we use a kitchen where products containing allergens may have been produced. Please be sure to inform us if you have any allergies when placing your order.



Do you have any cake pops or desserts ready for pick up?

Check with us when your sweet tooth hits. Most times we have extra cake ready to rolll or a few exra cake pops on hand. We do not accept custom orders for last minute pickup.



Do you accept last minute/same day orders?

We do prefer advance notice. There are no exceptions to the RUSH fee for last minute orders. We rarely can accept last minute orders because we are usually booked weeks in advance for custom orders. Designs and details require time and possibly custom supplies. We want to make your order something we would be proud of.