Frequently asked questions
Cancellations & Refunds
Due to the nature of our business, custom order cancellations must be made no less than 1 week prior to your date. Cancellations on standard orders must be made no less than 2 days prior to you date. However, refunds will not be given on orders canceled after these timeframes have passed.
Are deposits required when placing an order?
Yes, when placing an order we require either payment in full or a 50% deposit to secure your order and date. We accept Mastercard, Visa, Discover, American Express, PayPal and Cash. We do not accept personal checks.
How far in advance should I place an order?
The earlier the better, we suggest 2-3 weeks for custom orders and 1-2 weeks for regular orders. We suggest 3-4 weeks in advance for large or wholesale orders. Please contact us for quotes on custom orders and shipping.
Can we stop by for a visit?
We are a custom order dessert shop, we bake to order. We do not currently have a brick & mortar location. However, when we have extras from orders we offer sample boxes for pickup.
Cake servings - How many people will your cake feed?
Our classic style layer cakes includes 2 cake layers. High stacked cakes are available.