Frequently asked questions
Payments, Cancellations & Refunds
Due to the nature of our business, custom order cancellations must be made no less than 1 week prior to your date. Cancellations on standard orders must be made no less than 2 days prior to you date. However, refunds will not be given on orders canceled after these timeframes have passed.
How far in advance should I place an order?
The earlier the better, we suggest 2-3 weeks for custom orders and 1-2 weeks for regular orders. We suggest 3-4 weeks in advance for large or wholesale orders. Please contact us for quotes on custom orders and shipping.
Can we stop by for a visit?
We do not currently have a brick & mortar location.
Cake servings - How many people will your cake feed?
Our classic style layer cakes includes 2 cake layers. High stacked cakes are available.
Allergy statement: Our menu items may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS, and MILK. While we take precautions to avoid cross contamination we use a kitchen where products containing allergens may have been produced.
Do you have any cake pops or desserts ready for pick up?
Check with us when your sweet tooth hits. Most times we have extra cake ready to rolll or a few exra cake pops on hand. We do not accept custom orders for last minute pickup.
Do you accept last minute/same day orders?
We do prefer advance notice. There are no exceptions to the RUSH fee for last minute orders. We rarely can accept last minute orders because we are usually booked weeks in advance for custom orders. Designs and details require time and possibly custom supplies. We want to make your order something we would be proud of.