Frequently asked questions

Cancellations & Refunds

Due to the nature of our business, custom order cancellations must be made no less than 1 week prior to your date. Cancellations on standard orders must be made no less than 2 days prior to you date. However, refunds will not be given on orders canceled after these timeframes have passed. We make every effort to produce a product that we would be proud to serve to our own familiy. If you are not happy with our product, contact us immediately upon receipt of your order. And, we will do our best to resolve the issue. We are not responsible for issues that occur after delivery, pickup or during shipping.



Are deposits required when placing an order?

Yes, when placing an order we require either payment in full or a 50% deposit to secure your order and date. We accept Mastercard, Visa, Discover, American Express, PayPal and Cash. We do not accept personal checks. Due to the nature of our business, we can not refund deposits on any large, rush or custom orders cancelled less than 1 week in advance. A small cancellation fee is charged on credit card orders. Work will not begin without payment or deposit.



How far in advance should I place an order?

The earlier the better, we suggest 2-3 weeks for custom orders and 1-2 weeks for regular orders. We suggest 3-4 weeks in advance for large or wholesale orders. Please contact us for quotes on custom orders and shipping. RUSH orders - Give us a call to or send us an email as soon as apossible to check on availability. A rush fee will incure depending on size and the details of your order. You may also contact us at, sweetdreamerydesserts@gmail.com.



Can we stop by for a visit?

We are a custom order dessert shop, we bake to order. We do not currently have a brick & mortar location. However, when we have extras from orders we offer sample boxes for pickup.



Cake servings - How many people will your cake feed?

Our classic style layer cakes includes 2 cake layers. High stacked cakes are available. How do we cut our cakes to feed so many guests? We cut our round cakes into quarters then, lay each quarter flat. We, then slice the portion that has been laid out into slices left to right into rectangles. Slice as if you're slicing a sheet cake. 6" feeds 6-8 8" feeds 12-14 10" feeds 25-35 12" feeds 40-50



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