Frequently asked questions

How can I get my order?


We offer 3 options. Pickup, Shipping and Local delivery. Free curbside pickup by appointment only. Pickup appointments are scheduled: 6 days a week & 10am- 7pm. Need a late or early morning pickup? We're happy to work with your schedule and arrange a special pickup time. Shipping, we have shipped numerous orders within the U.S. We ship via USPS Priority Shippping and pack perishable items with ice packs. Some items are not available for shipping due to the delicate nature of some cake pops and currently we ship cookies, chocolates, lollipops, most cake pops, chocolate Oreos and loaf cakes. We do not ship to P.O boxes. A signature may be required. Free local delivery within our wonderful City of Long Beach.




Cancellations & Refunds


Due to the nature of our business, custom order cancellations must be made no less than 1 week prior to your date. Cancellations on standard orders must be made no less than 2 days prior to you date. However, refunds will not be given on orders canceled after these timeframes have passed. We make every effort to produce a product that we would be proud to serve to our own familiy. If you are not happy with our product, contact us immediately upon receipt of your order. And, we will do our best to resolve the issue. We are not responsible for issues that occur after delivery, pickup or during shipping.




Are deposits required when placing an order?


Yes, when placing an order we require either payment in full or a 50% deposit to secure your order and date. We accept Mastercard, Visa, Discover, American Express, PayPal and Cash. We do not accept personal checks. Due to the nature of our business, we can not refund deposits on any large, rush or custom orders cancelled less than 1 week in advance. A small cancellation fee is charged on credit card orders. Work will not begin without payment or deposit.




How far in advance should I place an order?


The earlier the better, we suggest 2-3 weeks for custom orders and 1-2 weeks for regular orders. We suggest 3-4 weeks in advance for large or wholesale orders. Please contact us for quotes on custom orders and shipping. RUSH orders - Give us a call to or send us an email as soon as apossible to check on availability. A rush fee will incure depending on size and the details of your order. You may also contact us at, sweetdreamerydesserts@gmail.com.




Can we stop by for a visit?


We are a custom order dessert shop, we bake to order. We do not currently have a brick & mortar location. However, when we have extras from orders we offer sample boxes for pickup.




Cake servings - How many people will your cake feed?


Our classic style layer cakes includes 2 cake layers. High stacked cakes are available. How do we cut our cakes to feed so many guests? We cut our round cakes into quarters then, lay each quarter flat. We, then slice the portion that has been laid out into slices left to right into rectangles. Slice as if you're slicing a sheet cake. 6" feeds 6-8 8" feeds 12-14 10" feeds 25-35 12" feeds 40-50




Sheet cakes - Do you offer sheet cakes?


We no longer offer sheet cakes on our menu. We do offer our yummy precut cake squares. We bake your sheet cake, cut it into squares and box it for pickup or delivery. We find that it saves our customers time and allows them more time to enjoy their event. They also make great event favors that your guests can enjoy later. Ask us about our favor boxes.




Is there a minimum for placing an order?


Yes, cupcakes are sold by the dozen and a minimum of one dozen is required to order. Half dozens can be added to your full order of one dozen or more. Our specialty items are sold in sets as listed below. Specialty lollies sets of 3. Cake pops, Chocolate covered Oreos, Cakelets, Chocolate lollies, Cookies and Chocolate Dipped Strawberries are all sold by the dozen. Cakesicles are sold in sets of 4.




Do you offer custom orders?


Yes, we do. If you need something that's not on our menu contact us via our Contact us page. Here's a few of our specialities that we make and may not listed on the menu. We update our menu seasonally. Mini cakes Dessert cups Hand pies Meringue cookies Letter & Number Cakes Puff pastries




How should I prepare for my order?


If you're ordering: CAKE: A cake stand adds height and a touch of fancy to your event. Even if it's you and you family enjoying one of our bundt cakes on a sunny afternoon. Treat yourself! CAKE POPS/LOLLIPOPS: You may want to rent or purchase a cake pop stand. ANother optionn would be to purchase a platter. You can purchase a platter at your local dollar store. Place a doilie on top and lay your cake pops or lollipops on top. It's cost effective and pretty. CUPCAKES/MINI CAKES/CAKELETS: If you're like me, you'll already own a variety of platters, jars and cake stands. Using a variety of platter and cake stands you can create an eye pleasing display. Modern and sleek or pretty and vintage, mix and match your pieces. Use varying heights to draw the eyes.





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